Information officer questions #

What is this site? #

Urumuri is a public information access platform. The requester used the site to send a request for information to your institution.

Why are responses published? #

Publishing responses makes disclosed information reusable and reduces repeated requests for the same records.

Are the requesters real people? #

Yes. The site uses request-specific relay addresses so replies can be tracked publicly, but requests come from registered users.

Why am I being asked to reply by email? #

Email keeps the full record together and reduces delays. If you must provide paper records, coordinate that separately and avoid posting personal addresses publicly.

We did not receive the original request. What should we do? #

First check spam or quarantine filters for mail from @reply.urumuri.rw. If the message is missing, contact the site team and include the request link so it can be resent or investigated.

How are deadlines shown on request pages? #

The site uses Rwanda's ordinary deadline of three working days for normal requests. Urgent and journalist timelines are faster and may need manual handling by the institution.

How can I send a large file? #

Use the web reply form on the request page if email attachment limits are a problem, or contact the site operator for an alternative route.

Why are names and email text public? #

This is a public archive of official correspondence about public information requests. The operator can review exceptional safety or privacy concerns.

What about copyright in attached documents? #

If a document has been disclosed in response to a request for information, the site treats public access and accountability as the default. If you believe a document should not remain published, contact the operator with the specific legal basis.