Making requests #

How do I choose the right institution? #

Start with the institution that is most likely to hold the record. Browse existing requests, check the institution's official website, and keep the first request narrow enough that transfer or referral is easy if you guessed wrong.

The institution I need is missing. What should I do? #

Use the contact form to suggest the institution and include the best official email address you can find. The site team will review it and add the institution if the contact details are valid.

Why should I keep the request focused? #

Specific requests are easier to answer, easier to moderate, and less likely to be delayed. Ask for identifiable records, periods, or decisions rather than broad commentary.

Does it cost money to make a request? #

Rwanda's access-to-information framework generally provides information free of charge, although copying or transmission costs may be charged in some cases.

How quickly should I get a response? #

The ordinary deadline is up to 3 working days. Rwanda's ATI framework also includes faster timelines for urgent life-or-liberty cases and journalist requests for news gathering, plus extensions in specific circumstances.

Urumuri currently tracks and reminds based on the ordinary 3-working-day rule. Do not rely on the platform to classify urgent or journalist requests automatically.

What if there is no response? #

Check that the institution actually received the request, send a polite follow-up on the request page, and then ask for review or complain to the Office of the Ombudsman if needed.

Can I request information about myself? #

No. This platform is for public requests that will be published online. Personal record requests should be made privately to the relevant institution.

Can I keep my request private? #

No. This launch is for public requests and public replies. If you need a confidential process, contact the institution directly instead of using the site.