Your privacy #

Who can see my real email address? #

The public and the institution do not see the email address you use to register. Institutions see a request-specific address at @reply.urumuri.rw instead.

Why are my name and request public? #

This site is a public archive. Publishing requests and replies helps other people find the same information and reduces duplicate requests.

Should I use my real name? #

Yes. Using your real name, or a real form of your name that you genuinely use, gives the request the best chance of being treated seriously and reduces moderation issues.

What if an institution asks for my postal address? #

First ask whether email is enough for correspondence. If the institution genuinely needs a postal delivery address for paper records, do not post it publicly on the request page.

How do I share a postal address privately? #

Contact the institution outside the public request page or ask the site team for moderation help if a private exchange is necessary.

Can the site hide personal information? #

Yes, in exceptional cases. If you find sensitive personal data on the site, contact the operator immediately with the exact page and the reason it should be reviewed.